• Shipping Time & Cost
• How to Order
• Secure Shopping
• Return Policy
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*** YOU MUST REQUEST ICE PACKS DURING WARM WEATHER. WE DO NOT GUARANTEE QUALITY WITHOUT ICE PACKS. ***
SHIPPING INFORMATION
We take as much care in shipping your Compartes Chocolatier chocolate order as we do in making our handcrafted artisanal chocolate confections. We offer many different options for ensuring your chocolates arrive at optimal condition.
As our chocolates are handcrafted every day, we make our very best effort to ensure that every order goes out within 24-48 hours upon receipt of the order. Please note that order processing time may be longer during holiday time periods due to the large amount of orders we receive.
We make every effort to use the highest quality packaging and services to ensure the integrity of our products. Because chocolate is a perishable item, we always recommend shipping our packages using Priority shipping expediting your delivery time to 1-4 days compared to 7 days with Standard.
Please ensure a recipient will be home, or perhaps deliver to a nearby business or friend; if no one is available to receive them they will surely lose quality and could melt.
Because temperatures vary across the country, we may choose not to ship over the weekend in order to ensure premium quality upon arrival. For this reason, we cannot guarantee Monday deliveries.
Warm Weather Conditions
Ice Packs Cost: minimum $5.00, depending on order size
This service is selectable at checkout.
If your destination is over 72°F (23°C), your order must be protected from heat. To preserve quality, we will add icepacks to your order. In most cases where the temperature exceeds 72°F (23°C) the warm weather package is a requirement and consists of reusable non-toxic frozen gel-pack(s), which will keep your package cool for up to 48 hours. In these extreme hot weather conditions, we cannot offer Monday deliveries and therefore reserve the right to delay your shipment. During the summer months (June, July, August), we typically ship all of our packages in this manner.
Once a package has left our factory, we have no control over the way in which it is handled by the postal service. In terms of receiving the items in optimum condition, unless the customer selects next-day shipping, it is thus a small risk on the customer's part to purchase our products in hot weather. If your destination is more than 72°F (23°C), we can only unconditionally guarantee your order's arrival in optimum condition if you choose to ship "Next Day" and add ice packs.
During the warmer months we do not offer standard shipping to ensure your items arrive in the best condition possible.
During the cooler months, you typically do not need to expedite your shipping unless the source or destination is over 72°F.
Please call us with any questions or concerns on your order at 310.826.3380 during regular business hours.
During the cooler months, you typically do not need to expedite your shipping unless the source or destination is over 72°F.
Please call us with any questions or concerns on your order at 310.826.3380 during regular business hours.
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SHIPPING TIME AND COST
Order Tracking is available for all orders.
Order Tracking is available for all orders.
Our shipping prices include sales tax for shipping and handling charges. Prices are subject to change without notice.
Standard
1-7 days estimated arrival. Not a guaranteed service. $9.99 for first pound + $2 for each additional pound.
Priority
1-4 days estimated arrival. Not a guaranteed service. $11.99 for first pound + $4 for each additional pound.
Chocolates are perishable: this is our recommended method of shipment.
Next-Day/Express
Please contact us at 310.826.3380 for real-time calculated overnight shipping options.
Standard
1-7 days estimated arrival. Not a guaranteed service. $9.99 for first pound + $2 for each additional pound.
Priority
1-4 days estimated arrival. Not a guaranteed service. $11.99 for first pound + $4 for each additional pound.
Chocolates are perishable: this is our recommended method of shipment.
Next-Day/Express
Please contact us at 310.826.3380 for real-time calculated overnight shipping options.
For Next Day shipments, orders must be placed by 2pm Pacific Standard Time.
Local Delivery / Courier
We deliver locally by courier service. Please ring us at 310.826.3380 for pricing.
Hawaii
Shipments to Hawaii must be shipped by air. Please contact us for real-time calculated pricing.
International
Prices vary, please contact us for real-time calculated cost. Shipment by air cannot be unconditionally guaranteed.
Local Delivery / Courier
We deliver locally by courier service. Please ring us at 310.826.3380 for pricing.
Hawaii
Shipments to Hawaii must be shipped by air. Please contact us for real-time calculated pricing.
International
Prices vary, please contact us for real-time calculated cost. Shipment by air cannot be unconditionally guaranteed.
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HOW TO ORDER
Phone
Customer Service: 310.826.3380 Mon-Sat 10am-6pm PST.
Fax
Fax either your own gift list or completed order form to us at 310-826-7730.
We accept faxes 24 hours a day, 7 days a week.
Email
sales@compartes.com
Payment Methods
We accept most major Credit Cards incl. Visa, MasterCard, American Express.
If for any reason you are not completely satisfied with our products or services, please let us know!
Customer Service: 310.826.3380 Mon-Sat 10am-6pm PST.
Fax
Fax either your own gift list or completed order form to us at 310-826-7730.
We accept faxes 24 hours a day, 7 days a week.
sales@compartes.com
Payment Methods
We accept most major Credit Cards incl. Visa, MasterCard, American Express.
If for any reason you are not completely satisfied with our products or services, please let us know!
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SECURE SHOPPING
We at Compartes take the security of your personal information very seriously. You can shop at www.compartes.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers.
The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
www.compartes.com is registered with the Authorize.Net Verified Merchant Seal program.
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RETURN POLICY
As a retailer of perishable handcrafted food items, Compartes does not offer any refunds, returns or exchanges on its products under any circumstances whatsoever. If you are not completely satisfied with your purchase please let us know by contacting us. We will be more than happy to assist you with any of your concerns.
As a retailer of perishable handcrafted food items, Compartes does not offer any refunds, returns or exchanges on its products under any circumstances whatsoever. If you are not completely satisfied with your purchase please let us know by contacting us. We will be more than happy to assist you with any of your concerns.
